N98 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the n98 platform, accessible via our official website. This document applies to all players who register, access, or use any services offered by n98.

By registering a new account, making your first deposit, or simply browsing the n98 platform, you automatically accept and agree to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

N98 reserves the right to modify, update, or add to these terms at any time. Any changes will be communicated to players via the platform and will take effect 14 days after notification, unless otherwise stated.

2 Account Registration Eligibility

To register and use n98's services, you must meet all of the following eligibility requirements at all times:

• At least 21 years old at the time of registration and while using the platform.
• Register using your own name and not on behalf of any third party.
• Not residing in any jurisdiction where participation in online gaming is prohibited under applicable local laws.
• Never been declared bankrupt or currently involved in any unresolved bankruptcy proceedings.
• Not on an active self-exclusion list at any registered gaming platform.
• Not an employee, agent, contractor, or immediate family member of any individual involved in n98 operations.

N98 reserves the right to request proof of age or identity at any time, and may suspend or terminate the account of any player found not to meet the eligibility requirements above.

3 Account Registration and Player Responsibilities

Each player is only permitted to have one account only on the n98 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, bank details, or devices — are strictly prohibited and may result in the permanent termination of all associated accounts.

Registration Details

• All information provided during registration must be accurate, complete, and up to date.
• The full name registered must match the name on a valid identification document.
• An active and reachable phone number and email address must be provided.
• The bank account or e-wallet details used must be registered under the same player's name.

Password Security

You are solely responsible for keeping your account password confidential. n98 will never ask for your password through any communication channel. If you suspect unauthorised access to your account, contact our support team immediately.

Identity verification (KYC) is required before the first withdrawal is processed. Documents that may be requested include a national ID (MyKad), passport, or driving licence, along with a recent bank statement or utility bill as proof of address.

4 Deposits, Withdrawals, and Financial Transactions

N98 offers a variety of secure and convenient payment methods for Malaysian players. All transactions are processed through encrypted, secure financial channels.

Deposit

• The minimum deposit amount is RM 30 for most payment methods.
• Deposits are processed instantly or within 5 minutes depending on the chosen method.
• Accepted deposit methods include local bank transfers, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), and credit/debit cards.
• All deposits must come from an account registered in the player's own name — third-party deposits are not accepted.

Withdrawal

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 15 minutes to 2 hours for players who have completed KYC.
• The first withdrawal requires completed KYC verification before it can be approved.
• Withdrawals may only be made to a bank account or e-wallet registered in the player's own name.
• n98 reserves the right to request additional documentation for withdrawals exceeding certain limits for AML compliance purposes.

Any attempt to process suspicious transactions, including structured deposits designed to evade detection, will be investigated and may result in account suspension and reporting to the relevant authorities.

5 Bonuses, Promotions, and Rollover Requirements

N98 offers a wide range of attractive bonuses and promotions for both new and existing players. All promotional offers are subject to the specific terms stated on the relevant promotions page, as well as the following generally applicable conditions.

• Each player is only eligible to claim the welcome bonus once, for the first account registered.
• Rollover requirements (wagering requirements) must be met before any winnings from a bonus can be withdrawn.
• Received bonuses have a stated validity period — expired bonuses cannot be extended.
• Not all games contribute equally toward the rollover requirement — contribution percentages are specified in the respective promotion's terms.
• n98 reserves the right to void bonuses and associated wins if there is evidence of promotion abuse or fraud.

Any dispute relating to a bonus or promotion must be raised within 14 days from the date the bonus was credited or expired. Disputes submitted after this period will not be entertained.

6 General Game Rules

All games offered on the n98 platform — including slots, live casino, table games, and sports betting — are governed by their respective specific rules, which are available within each game's interface. The following general rules apply to all game categories.

• All game outcomes generated by the n98 system are final and cannot be disputed unless there is a demonstrable technical failure.
• Bets that have been confirmed and accepted by the system cannot be cancelled or modified.
• In the event of a technical disruption during a game, n98's system records will be used as the definitive reference to determine the outcome.
• n98 uses a Random Number Generator (RNG) independently verified by a third-party body to ensure the fairness of every game.
• The use of automation software, bots, scripts, or any third-party tools to play is strictly prohibited.

For Live Casino games, players must follow dealer instructions and the active table rules. Failure to do so may result in the cancellation of the relevant round.

7 Acceptable Player Conduct

N98 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all players. The following conduct is strictly prohibited on our platform:

• Using abusive, threatening, insulting, or discriminatory language in any communication channel on the platform.
• Attempting to hack, attack, or disrupt the technical infrastructure of n98.
• Colluding with other players to manipulate game outcomes, particularly in poker or multiplayer games.
• Spreading false or misleading information about n98 to other players or the general public.
• Any form of fraud, including the use of falsified documents, another person's identity information, or unauthorised credit/debit cards.
• Threatening or intimidating n98 customer support staff.

Violation of any of the above will result in immediate action, which may include a warning, temporary suspension, or permanent account termination, depending on the severity of the violation.

8 Data Security and Player Privacy

N98 takes the security of every player's personal data seriously. All information you provide to us is protected with 256-bit SSL encryption and stored on secure servers that comply with international data protection standards.

• Players' personal data will not be sold, transferred, or disclosed to third parties without your consent, except where required by law.
• Financial transaction information is stored securely and used solely for payment processing and AML compliance purposes.
• Players have the right to request a copy of their personal data held by n98 at any time.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

For more information on how n98 collects, uses, and protects your data, please refer to Privacy Policy in full.

9 Account Suspension and Termination

N98 reserves the right to suspend, restrict, or terminate any player's account without prior notice where there is reasonable cause, including but not limited to the following situations:

• Violation of any terms stated in this document.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to submit requested identity verification documents within the stipulated timeframe.
• A request by the player themselves to close their account for personal or responsible gaming reasons.
• Instructions from regulatory authorities or law enforcement agencies.

If an account is terminated due to a violation, n98 reserves the right to forfeit all balances, including cash and bonuses, without any compensation. If termination is at the player's own request, any valid balance will be returned after all checks have been completed.

10 n98 Liability Limits

To the extent permitted by applicable law, n98 and its parent company, directors, employees, and agents shall not be liable for any loss or damage arising from the use of our platform, including:

• Financial losses incurred as a result of wagering activity, whether winning or losing.
• Service disruptions caused by technical factors, system maintenance, or circumstances beyond our control.
• Inaccuracies in information provided by third parties within the platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.

11 Responsible Gaming

N98 is committed to responsible gaming practices and recognises that gaming should remain a form of entertainment, not a source of financial stress or personal hardship. We provide several tools players can use to better manage their gaming activity.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account panel.
• Play Time Limit: Limit your session play time to avoid extended gaming.
• Game Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to block access to your own account for an extended period, for players who need a full break.

If you or someone you know needs help with a problem gaming issue, please visit the Responsible Gaming for more information and available support resources.

12 Amendment of Terms and Applicable Law

N98 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will be communicated via in-platform notices, registered email, or announcements on our official website.

Continued use of the n98 platform after the effective date of any amendment will be considered your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw any valid remaining balance.

The latest version of these Terms and Conditions is always available on this page. We encourage players to review this document periodically to stay informed of their rights and responsibilities as n98 platform members.