Your privacy is our priority. This document clearly explains how n98 collects, stores, uses, and protects the personal information of every player on our platform.
Welcome to the n98 Privacy Policy. This document was drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. It explains our privacy practices in plain language, free from confusing legal jargon.
This policy applies to all individuals who interact with n98, including players who register an account, visitors who browse our website without registering, and individuals who contact our customer support team through any communication channel.
By using the n98 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account and request data deletion.
N98 collects personal information through several means — directly from you during registration, automatically through your use of the platform, and in certain situations through trusted third-party sources. Below is a detailed breakdown of the types of data we collect:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, operating system, screen resolution | Optimising platform display |
| Network Data | IP address, internet service provider, approximate location | Security verification & fraud prevention |
| Session Data | Login time, session duration, pages visited | Usage analytics & UX improvement |
| Game Data | Betting history, wins, game preferences | Compliance, dispute resolution, recommendations |
| Transaction Data | Amount, time, payment method, status | Financial processing & AML compliance |
Every piece of information we collect has a clear and lawful purpose. n98 does not use your data for purposes unrelated to the provision of platform services without obtaining your consent first.
N98 employs a layered security infrastructure to protect your personal data from unauthorised access, loss, disclosure, or modification. The following are the technical and organisational measures we implement:
N98 retains your personal data for as long as your account is active or as long as required for the purposes stated in this policy. Once an account is closed, data will be retained for the period mandated by applicable law (typically 7 years for financial records) before being securely deleted.
N98 does not sell, rent, or disclose your personal data to third parties for their commercial purposes. However, there are limited situations where data sharing is necessary and permitted by law:
All third parties we work with are required to comply with data protection standards equivalent to or stricter than those of n98 itself. They are only permitted to use your data for the specific purposes agreed upon in our contractual agreements.
N98 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your browser when you visit our website.
N98 does not use third-party cookies for cross-site advertising or marketing targeting purposes. All analytics cookies we use are for internal purposes only, to improve the n98 player experience.
Under Malaysia's Personal Data Protection Act 2010 and n98's privacy policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete information in your account.
Request deletion of your data, subject to legal obligations.
Restrict the processing of your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to the processing of your data for marketing or analytics purposes.
The n98 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
All players are required to verify their age during the registration and KYC process. Should n98 find that an account was opened by an underage individual, the account will be terminated immediately, all funds will be returned in accordance with the relevant procedures, and all associated data will be deleted from our systems.
Parents or guardians who are concerned that their child or ward may have registered an account on n98 are encouraged to contact us immediately via customer support.
In the course of platform operations, some of your personal data may be transferred to or processed in countries other than Malaysia — for example, for international payment processing, cloud storage, or technical support.
N98 ensures that any cross-border data transfers are made only to countries or organisations that provide a level of data protection equivalent to Malaysia's PDPA. Appropriate contractual and technical measures are in place to ensure your data remains secure throughout the transfer process.
If you have any questions, concerns, or requests regarding this Privacy Policy or how n98 handles your personal data, our privacy team is ready to assist you.
We will acknowledge receipt of your request within 2 business days and provide a full response within 14 business days. For complex requests, we will inform you if a longer timeframe is required.
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your jurisdiction.
Six core data protection principles that keep your personal information secure at all times
Every bit of data moving between your device and n98 servers is protected with TLS 1.3 encryption — the same security standard used by the world's leading financial institutions. No one can intercept or read your information in transit.
Our identity verification process is designed for maximum security. Documents you submit are only accessed by authorised staff and systems, and are not retained longer than required by law.
N98 has never and will never sell player profiles, gaming habits, or demographic information to third-party advertisers. Our business model does not rely on data marketing — our revenue comes from our gaming services.
Through your account settings panel, you can manage communication preferences, review the data we hold, request corrections, or initiate account closure — all without complicated processes or long wait times.
Our privacy policy is fully compliant with Malaysia's Personal Data Protection Act 2010. We have appointed an internal Data Protection Officer responsible for ensuring ongoing compliance with all applicable regulatory requirements.
This Privacy Policy is reviewed periodically — at least once a year — to ensure it remains aligned with changes in technology, legislation, and industry best practices. Players are notified of every update via an in-platform notice.
Join over 500,000 Malaysian players who trust n98. Your data is protected, your transactions are secure — enjoy a truly rewarding gaming experience.